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Last updated: 19 September 2026
This policy applies to OneRest made-to-measure blackout blinds ordered through onerest.eu.
We deliver to the countries and addresses offered in the country selector and at checkout. Delivery restrictions, including unsupported countries or address types, are shown before payment. Please contact us before ordering if you are unsure whether we can serve your address.
Every OneRest blind is made to the measurements in your confirmed order. We normally start production within 24–48 hours after order confirmation. Our current estimated arrival is 10–15 calendar days after the order is placed. The product page may show the same estimate as a date range. This is an estimate rather than a guaranteed appointment; weekends, public holidays, address checks, production volume and carrier conditions can affect it. If an order contains several blinds, they may arrive in separate packages at no extra standard shipping cost.
Standard shipping for a OneRest blind is free to a supported delivery address. The price of any optional expedited or special service is shown before you pay. We do not add undisclosed delivery charges after purchase.
We send an order confirmation to the email address used at checkout. When your order leaves the fulfilment facility, we send tracking information where the carrier provides it. Tracking events are carrier estimates and can take time to update.
Prices include VAT where applicable. Any tax, duty, import or delivery charge collected by us is shown before payment.
If we learn of a material delay, we will contact you using the order details you provided. Unless a different delivery period has been expressly agreed, we deliver without undue delay and no later than 30 calendar days after the contract is concluded. If we miss the agreed or statutory deadline, you may ask us to deliver within an appropriate additional period and, if we still do not deliver, end the contract and receive a refund. Where an agreed date is essential and we accepted that before the order, your mandatory rights may allow you to end the contract immediately.
OneRest remains responsible for the blind until you, or a person you nominate, physically receives it, unless you independently arranged a carrier we did not offer. If tracking says delivered but the parcel is missing, contact us promptly so we can investigate.
Check the delivery address and measurements before paying. Contact us immediately if anything is wrong. Because production normally starts within 24–48 hours, we cannot guarantee a change after confirmation. A delivery address usually cannot be changed after dispatch.
Please report visible damage, faults or missing parts within 7 calendar days so we can investigate quickly, and keep the packaging until we respond. This request does not limit your mandatory consumer rights. See our Refund Policy for remedies and return arrangements.
Email info@onerest.eu with your order number.