Refund Policy

Last updated: 27 August 2026

OneRest offers a voluntary 30-day sleep trial for every OneRest made-to-measure blackout blind, including sale items. It is additional to, and does not replace, your mandatory consumer rights.

30-day sleep trial

• Tell us no later than the end of the 30th calendar day after you receive your blind that you want to return it. You do not need to give a reason.
• You may install and use the blind at home during the trial. It does not need to be unused or in its original packaging.
• Return the blind complete and pack it securely to protect it in transit.
• Standard return shipping is free. OneRest will arrange collection or provide a prepaid return label, depending on your location.
• Made-to-measure blinds are included in this commercial return promise even though personalised goods may be excluded from the ordinary statutory right of withdrawal.

Fit Promise

If your finished blind does not fit, email us with your order number, a photo of the opening and the measurements used. We will cover standard return shipping, review the measurements with you and help put the fit right. If you are still within the 30-day trial, you may choose a return for a refund instead.

Damaged, faulty or incomplete orders

Please contact us within 7 calendar days of delivery if your order arrives damaged, faulty or incomplete so we can investigate quickly. Include your order number and helpful photos. The 7-day request is not a limit on your legal rights. We will provide an appropriate remedy at no cost to you, such as missing parts, repair, replacement, a price reduction or refund. If replacement parts are the right solution, we aim to dispatch them within 10 business days.

How to start a return

1. Email info@onerest.eu with your order number.
2. Tell us that you want to use the 30-day trial, the Fit Promise or your rights for a faulty product.
3. Wait for our return instructions before sending the blind. Do not send it to the registered office.
4. Pack every part securely and keep your collection or shipment receipt.

Refund amount and timing

For an eligible 30-day return, we refund the full product price and any basic outbound delivery charge you paid. Optional expedited or premium delivery charges are refundable only up to the cost of standard delivery, unless mandatory law requires more. We issue approved refunds without undue delay and normally within 5–10 business days after receiving the returned blind. If a mandatory statutory deadline applies, that deadline overrides this estimate, and we withhold a refund only where the law allows us to wait for the returned goods or proof of return. Refunds go to the original payment method; your bank or payment provider may take additional time to show the credit.

Changes and cancellations

Made-to-measure production normally starts within 24–48 hours after order confirmation. Contact us immediately if you need to correct measurements, change the delivery address or cancel. If we can stop production, we will confirm the change or cancellation. If production has started or the order has shipped, you can still use the 30-day return process after delivery.

Your statutory rights

The OneRest 30-day sleep trial and Fit Promise are voluntary commercial rights. They do not limit rights for goods that are faulty, damaged, incorrectly described or otherwise non-conforming. EU consumers have a minimum two-year legal conformity guarantee from delivery, and national law may provide longer protection. UK consumers retain all mandatory rights under applicable consumer law.

Contact us

Email info@onerest.eu. Include your order number so we can help quickly.